Royal FAQ

A little help for life with your little royal.

Your first little royal: start here

• Choosing your first axolotl: decide whether an axolotl fits your household and compare listing options.
• Plan your axolotl budget: account for the animal, aquarium, supplies, and ongoing care.
• Get ready for arrival: review aquarium readiness, delivery-day planning, and live-arrival claim requirements.

Is an axolotl a fish?

No! Axolotls are salamanders. They are amphibians that normally retain juvenile features, including external gills, into adulthood.

Where do axolotls come from?

Axolotls are native to Mexico. Our axolotls are captive-bred, and we breed and ship them ourselves.

What should I prepare before choosing an axolotl?

Start with a fully cycled aquarium and learn the animal’s care needs, ongoing costs, and local ownership requirements. Our Care & Kindness guide is a useful starting point.

What can I shop for?

Browse available axolotls, aquarium essentials, live plants, and food.

Where can I find shipping options?

Available delivery services and shipping charges are shown at checkout. Contact the royal help desk before ordering if you have questions about delivery to your area or timing.

How much should I budget for an axolotl?

Budget for the animal, a prepared aquarium, shipping, and ongoing care. Our axolotl cost guide includes a current example basket and the expenses to plan for separately.

What should I do before delivery?

Have a fully cycled aquarium ready, arrange to receive the shipment on the first delivery attempt, and review the arrival instructions. Use our arrival checklist and read the full live-arrival terms.

How do I get help?

Use our contact page. Include the product name or order number if your question relates to a particular item or order.